Refund policy

Product Returns

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You'll also need the receipt or proof of purchase.

To start a return, contact us at info@sweetabodesoap.com. If your return is accepted, we'll send you instructions on how and where to send your package. Please do not send items back without first requesting a return.

Damages and Issues

Please inspect your order upon receipt and contact us immediately at info@sweetabodesoap.com if an item is defective, damaged, or incorrect, so we can evaluate the issue and make it right.

Exceptions and Non-Returnable Items

Some items cannot be returned:

•       Perishable goods (such as food, flowers, or plants)

•       Custom or personalized orders

•       Opened or used personal care items, for hygiene reasons

•       Sale items and gift cards

If you have questions about a specific item, please get in touch.

Refunds

Once we've received and inspected your return, we'll let you know whether the refund is approved. Approved refunds are issued to your original payment method within 10 business days. Processing times vary by bank or card issuer.

If more than 15 business days have passed since your return was approved, please contact us at info@sweetabodesoap.com.

Shipping

You are responsible for your own return shipping costs. Shipping costs are non-refundable, and return shipping will be deducted from your refund unless the return is due to our error. For items over $75, we recommend a trackable shipping service, since we can't guarantee we'll receive a returned item.

Gifts

If your item was marked as a gift when purchased and shipped directly to you, you'll receive a gift credit for the value of your return once we receive the item. If it wasn't marked as a gift, or the gift giver had it shipped to themselves first, the refund goes to the original purchaser.

European Union 14-Day Cooling-Off Period

If your order is shipped into the European Union, you may cancel or return it within 14 days for any reason, without justification. The item must be in the same condition you received it, unworn or unused, with tags, and in its original packaging, and you'll need your receipt or proof of purchase.

Individual Classes

•       48 hours or more before class: full refund, or reschedule at no charge.

•       24 to 48 hours before class: no refund, but you may reschedule at no charge.

•       Less than 24 hours before class, or a no-show: the class fee is non-refundable and cannot be rescheduled.

Group Classes and Private Parties

•       14 days or more before class: full refund, or reschedule at no charge.

•       72 hours to 14 days before class: 50% refund, or reschedule at no charge, to cover supplies and prep time.

•       Less than 72 hours before class: no refund.

For All Classes

•       If Sweet Abode must cancel a class (illness, bad weather, or unsafe roads), you may choose a full refund or a new date.

•       Can't make it? You're welcome to send a friend in your place at any time.

To reschedule or request a refund for a class, contact us at 828-279-3898 or info@sweetabodesoap.com.